Meetings, Travel, & Space Information



All other Questions

Please contact Samantha Vogel.  Samantha is the lead planner for FLM.

Frequently Asked Questions

REgistration Questions

Q: Where is the meeting held?
A: The meeting will be held at the Walt Disney World Swan and Dolphin Resort in Orlando, FL.

Q: Who is attending the meeting?
A: All Gamestop associates that hold a Field Leadership position before the close of registration on Friday, January 26th.

Q: When can I register?
A: Registration opens on Tuesday, January 9th.

You may register up until registration closes on Friday, January 26th.

Q: What are the arrival dates?
A: Monday, 3/5/18 by 12:00pm: HR Leaders (1:00 pm meeting)

A: Monday, 3/5/18 by 1:00pm: Regional Leaders (afternoon meeting)

A: Monday, 3/5/18 by 4:00pm: Regional Loss Prevention Leaders, Group Store Leaders, District Leaders, District Leader Mentors (Kickoff Dinner begins at 6:00 pm)

Q: What are the departure dates?
A: Regional Loss Prevention Leaders, HR Leaders, Group Store Leaders, District Leaders, District Leader Mentors: Thursday, 3/8/18 (Flights may depart after at 12:30pm.

A: Regional Leaders: Thursday, 3/8/18 (Flights may depart after 3:30pm.

Q: Will we receive an email confirmation from the registration website?
A: Yes, after completing your registration, you will receive a registration confirmation email.

Hotel& transportation Questions

Q: Do I make my own flight arrangements?
A: Yes, after completing the registration questions, you will be directed to Egencia to book your flight through our Egencia meeting portal. Please do not book your flight in the Egencia transient portal (like you do for normal business travel), otherwise, it will hit your regional budget and not our meeting budget. Make sure you complete BOTH your registration AND your flight booking. NEW THIS YEAR: there is a hard cutoff date to book your flight to FLM this year. Please make sure you bopok your flight by 11:59 pm PST on Friday, February 2, 2018!

Q: Will I be charged if I change my flight?
A: Yes. If an attendee elects to change their travel information after the ticket has been issued, any change fees will be the responsibility of the traveler. However, you have 24 hours from the time of issue to change without a penalty.

Q: Will all flight itineraries be sent out electronically?
A: Yes, all flight confirmations will be emailed out individually to the email address used in your Egencia profile.

Q: I booked my flight under the Meetings tab in Egencia. Why do I still see the charge in my Concur Expense profile?
A: Concur Travel tracks airline expenses by the traveler name, not the credit card number. Please do not expense the flight charges in your Concur Expense profile - simply delete them. If you are unsure how to delete the expense, please contact

Q: I am driving to FLM instead of flying. How do I expense my mileage?
A: To expense mileage, please submit the mileage expense form found here to Mileage is reimbursible at 54.5 cents per mile.

Q: Do I make my own hotel reservations?
A: No, your hotel reservations will be made for you once you complete your on-line registration.GameStop will be covering the costs associated with your FLM hotel stay, checking in Monday, March 5th and checking out Thursday, March 8th. Any additional night stays, either for Stay & Play purposes, or for personal preference will be at your own expense.

Q: What if I have a preferred roommate?
A: All attendees below director level are required to roommate. Contact your preferred roommate early to confirm they would like to share a room. You must list each other as your preferred roommate on the registration website. If you request a roommate who does not request you, we will assign you another roommate.

Q: How will I receive correspondence prior to the meeting?
A: We will send out meeting communications via email. Please make sure to check your email for any new information and updates.

Arrival Questions

Q: What is the dress code and what do I need to pack?
A: You may wear clean, un-torn, business appropriate jeans with a collared or business appropriate shirt to all meetings and functions. The average Orlando weather in March is a high of 79 and low of 56 degrees.

Q: Will transportation be provided to and from the airport and hotel?
A: Yes, shuttle transportation will be provided to/from MCO airport and the hotel. Please remember that GameStop has secured shuttles as a group to obtain the best prices; therefore if you elect to secure another means of transportation during the meeting you will not be reimbursed. Terminal and gate information can be found on the Travel & Hotel page.

Q: Will I need a rental car?
A: Rental cars are not needed, as we have secured transportation for all off-site activities. Exception: VP of Stores may secure a rental car through Samantha Vogel.

Q: Where do I go when I arrive at the Swan and Dolphin Resort?
A: Our transportation company will drop you off at the entrace to the Swan meeting space. When you walk in, take a right down that main hallway. You'll walk right by FLM registration. Stop by and pick up your badge! You'll then take a right at the next main hallway. Once you pass the Swan fountain, you'll see the main lobby on the right, where you'll be able to check in and pick up your room keys!

Q: What ammenities can I access at the hotel?
A: While you're at the Swan and Dolphin Resort, you'll be able to enjoy these amenities: Unlimited Domestic, Long Distance, and Domestic Calls, Complimentary Bottled Waters in your room replenished daily, guest room high speed internet access, unlimited admission to fitness center, Complimentary S’mores & Swan Paddle Boat Ride, access to all 5 swiming pools on property.

Agenda Questions

Q: Are all of the scheduled events mandatory?
A: Yes. All attendees are required to attend every scheduled session and event.

Q: For Dinner on our own evenings, what's around the hotel?
A: You have several options for dinner on your own near the hotel! Disney's Boardwalk is literally just steps outside the hotel and boasts several dinner and entertainment options. Check out the link here to Disney Boardwalk!

There is also Downtown Disney. While Downtown Disney is NOT in walking distance of the Swan & Dolphin Resort, they do provide a complimentary shuttle to and from Downtown Disney every 15 - 20 minutes.

Lastly, there are also several dining options on property at the hotel. Click here to see a list of the hotel dining options.

Q: Will there be an Optional Activity on Thursday afternoon?
A: No. This year there will not be an optional activity Thursday afternoon. You'll be free to leave the Swan & Dolphin resort at the conclusion of meetings Thursday. Please be aware that the Orlando airport is a large airport with slower than normal security check lines. You need to make sure you give yourself at least 2.5 hours between the conclusion of meetings and your flight time our of Orlando!

Q: What is the Gamer Fund Play Your Part Challange?
A: During the Play Your Part challenge at the Field Leader Meeting, each region will be competing to raise the most donations for Gamer Fund. The region with the highest amount of Gamer Fund donations will win individual rooms for each District Leader at the 2018 GameStop Conference in Indianapolis. Play Your Part is currently underway and runs through March 5. Donate now to get a head start for your region.

Stay & Play at Disney

Q: Do we have discounted Disney tickets?
A: Yes! We have worked with Disney to secure a 10% discount on Disney tickets. Check out our Stay & Play page for more details.

Q: What is the deadline to purchase discount Disney tickets?
A: The deadline to purchase discount Disney tickets is 3/4/18 at 5:00PM EST.

Q: Where can I pick up the discounted Disney tickets I purchased?
A: You can pick up your tickets at the Disney will call desk at the Swan hotel.

Q: What is the Swan hotel GameStop rate for pre and post night reservations for Stay & Play?
A: The GameStop rate at the Swan hotel is $240 before tax. (This cost is inclusive of the resort fee.) Check out our Stay & Play page for more details on how to book your Stay & Play reservations!