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COVID-19 Updates

Current Travel Restrictions Due to Covid-19

All non-essential domestic and international business travel should be eliminated until further notice.

If business travel is needed, the trip must have CEO approval.

- Beginning now, we are banning all business travel to China, Hong Kong, Japan, and South Korea until further notice. Any business travel to Italy must be deemed ‘essential’ and have EVP-level approval

- All employees who make personal travel plans to China, Hong Kong, South Korea, Italy, Japan or Iran must work from home for 14 days following your trip based on the latest news of the coronavirus occurrences.

- This travel alert and restrictions applies to ALL GameStop associates and contractors.

- We will continue to monitor the situation closely and will update our alert and restrictions, based on CDC recommendations.

- If this travel alert applies to your potential travel plans, please contact your HR business partner or the Meetings & Travel team and they will work with you to notify your manager and help determine next steps.

Click here to view the latest update from the CDC on Coronavirus.

COVID-19 Airline Updates

As the global situation around COVID-19 continues to change rapidly, we will ensure the below information from our top airline carriers is up to date for your reference.

American Airlines

American is extending their offer to waive change fees on existing and new tickets bought by September 30, 2020 for Travel March 1-December 31, 2020. This offer includes AAdvantage award tickets.
Keep in mind:
-You may owe any difference in ticket price when you rebook your trip.
-You're allowed to change your origin and destination cities as apart of this offer.
-You may have until December 31, 2021, for future travel. In some instances, ticket validity may be less.
Plus, if you have a ticket that is expiring between March 1 and December 31, 2020, the value of your unusued ticket can be used for travel through December 31, 2021.

American Airlines Travel Requirements
Face Coverings:
A face covering is required while flying on American, except for children under 2 years old. If you decline to wear one, you may be denied boarding and future travel on American.
Keep in mind:
-You should bring your own face covering to use while traveling.
-You're required to wear a face covering from the time you enter the airport where your trip beings until you leave the airport where your trip ends.
-A face shield can be worn with a face covering, but not in place of one.
-Starting August 19, 2020, face covering with exhause valves or vents, or made with mesh or lace type fabric, will not be allowed.
-You can briefly take your face covering off to eat or drink, but you must put it back on when you're done. Additional updates on existing travel alerts, including international travel waivers that are available for travel through May 31, can be found on aa.com/travelalerts.

United Airlines

United is permanently getting rid of change fees for most Economy and premium cabin tickets for travel within the United States. This includes Alaska, Hawaii, Puerto Rico and the U.S. Virgin Islands.
For all other destinations, change fees are waived through December 31, 2020.

United Airlines Travel Requirements
United is requiring travelers to wear a face covering during their entire flight, except when eating or drinking.
United is also requiring travelers to wear face coverings in the airport, including at United customer service counters and kiosks, United Club locations, gates and baggage claim areas.
Children younger than 2 years old are excempt.

United is also making some changes to their loyalty program during these unprecedented times. Click here to review the changes to the United Loyalty program.

Southwest Airlines

Change Fees: Southwest does not charge fees to change or cancel flights. Nonrefundable tickets (Wanna Get Away fares) not flown on the travel date, but canceled in accordance with Southwest’s No Show policy, can be applied to future travel. Refundable tickets (Anytime and Business Select® fares) not flown on the travel date can also be applied to future travel.

Cancellations: Nonrefundable tickets (Wanna Get Away fares) not flown on the travel date, but canceled in accordance with Southwest’s No Show Policy, can be applied to future travel up to one year from the original purchase date aside from the below exceptions.

All travel funds must be used by the individual named on the ticket.

However, in recognition of the current travel environment, we are extending the expiration date of some travel funds:
-Customers’ funds that have expired or will expire between March 1, 2020 and September 7, 2020, will now expire September 7, 2022.
-Any travel funds created because you cancel a flight between March 1 – September 7, 2020, will expire September 7, 2022.

It can take up to five business days for the new expiration date to appear in your account. It will also take our Technology Team a few days to make these changes.

It’s important to note, while these unused travel funds will be available until September 7, 2022, once the funds are used to make a purchase, the expiration date of the travel funds will then follow our normal ticketing rules and will expire 12 months from the date of purchase.

Delta Airlines

Delta is now waiving change fees and providing greater flexibility to travel using eCredits through September 30, 2022, for customers who:
-Have upcoming travel already booked for March through September 30, 2020 as of April 17, 2020
-Have existing eCredits or canceled travel from flights in March through September 30, 2020

Tickets purchased between March 1 and May 31, 2020, can be changed without a change fee for a year from the date you purchased it.

Delta will be blocking middle seats through January 6, 2021.
Delta is requireing all customers and employees to wear a mask or face covering across all Delta touchpoints.

Questions about travel, GameStop's COVID-19 restrictions or any of the alirline carrier policies? Just reach out to SamanthaVogel@gamestop.com